Legal terms

Privacy Policy

In accordance with the Spanish Organic Law of Personal Data Protection 15/1999, we hereby inform you that by filling out a form contained in the website “thesmilingvoice.com” or by sending an email to any of our accounts you:

1. Know your personal data will be highly confidential and included in the files of thesmilingvoice.com, owned by MBP, in order to manage your order as well as the mutual commercial relationship. In addition, your personal data will be used for emailing the sales of thesmilingvoice.com, the delivery of purchases, and any other information we think might be of interest to you.
2. Accept this privacy policy and authorize MBP to manage your personal data for the purposes mentioned above.
3. Agree to receive advertisements of products and services of thesmilingvoice.com and third-party collaborators.
4. Agree to assign your data to collaborators of thesmilingvoice.com related to the purchase of services in which thesmilingvoice.com acts exclusively as intermediary.

Users are responsible for updating their own data. In addition, they have the right to access, rectify, cancel and challenge, at any time, the personal data included in the forms of thesmilingvoice.com. In order to exercise this power, users must send an email to info@thesmilingvoice.com or a note with a photocopy of their ID to C/ Etiopía nº 7, 1º Izqda.- 29018 – Málaga. Users are responsible for the truthfulness of their personal data. thesmilingvoice.com shall not be liable for the inaccuracy of the users’ personal data.

Cookies Policy

A cookie is information stored on your computer by a website you visit. Cookies keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. The information collected by cookies does not personally identify you and most of them are erased when closing the web browser (session cookies).

Most web browsers use cookies. However, the user may allow or block temporary cookies on the Security Settings. This blog will not link cookies to personal data unless expressly authorized by the user (by allowing cookies).

What types of cookies do we use in this website?
– Technical cookies: we use technical cookies in order to be able to provide services requested by our users. These cookies are indispensable for the navigation and use of the website’s different options and services, such as controlling traffic, communicating data, identifying sessions, remembering data, complete the purchase process, carry out the enrollment in an event, use security elements during navigation, store content for videos or audio or sharing content in social networks.
– Analytical cookies: they allow for the measurement and analysis of activity on websites and make it possible to identify user profiles. We use these cookies to collect statistics which allow us to understand how users use our website with the aim of improving and adjusting it to our visitors’ preferences.
– Third-party cookies: when you use this website, you may also be sent third-party cookies, which may be used for statistical purposes in order to understand how users use our website, to render services related to the blog’s activity as well as other Internet services.

This website uses Google Analytics, a web analytics service developed by Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, California, 94043, United States. For the provision of these services, Google uses cookies that store information, including the user’s IP address, which will be sent, treated and stored by Google pursuant to the terms stated in the website Google.com. This information may also be sent to third parties for legal purposes or when those third parties process the information on behalf of Google.

Terms and conditions

1. Introduction
thesmilingvoice.com may, from time to time, change these terms and conditions. For this reason, we advise you to check them every time you visit this site. These terms and conditions are applicable as from the date they are published on the Internet. However, they are not applicable to the agreements previously concluded. Each website purchase is governed by the terms and conditions in force on the date of the order. Therefore, the placement of an order means our general sale conditions have been accepted.

2. Prices
Prices are shown in Euros (VAT included). Shipping costs to the Peninsula are also included. Shipping costs outside the Peninsula depend on the destination. These will be shown before confirming the purchase. We reserve the right to change the prices at any time. Nevertheless, we undertake to use the prices applicable at the time of the purchase.

3. Delivery
Products are usually delivered in 24 to 48 hours. In case of delay, we will contact the buyer by phone or email to inform them of the delay and to provide an estimated delivery date. We strongly recommend that you check the package once you receive it. If you do not receive your order within the stipulated time period, please, contact us by email at info@thesmilingvoice.com, and include the order number or the name of the recipient, address and amount due.

4. Satisfaction guarantee
If, for any reason, you are not completely satisfied with our products, you may return them within 7 business days as from the receipt of the package. If your order includes perishable products (ginger), this period is reduced to 24 hours as from the receipt of the package. In any of these cases, we ask you to contact our customer service at info@thesmilingvoice.com in order to schedule the return of the products. Please include your data, order number, date, price, and phone. The return must be made with all products properly packaged and secured to avoid any damage during transportation via CorreosExpress, or the carrier of your choice as long as it is not with cash-on-delivery method. Return costs will be paid by the buyer.

5. Payment method
Payments can be made through PayPal, Triodos Bank (electronic payment platform), Visa, Visa Electron and Mastercard.

Legal notice

1. thesmilingvoice.com is a website owned and managed by Ma. Bernardina del Pino (hereinafter, MBP), holder of Tax Identification Number 44584933-P and domiciled at Calle Etiopía Nº 7 – 1º Izqda. – CP 29018 – Málaga. In accordance with the Spanish Law on Information Society Services, the contact email is info@thesmilingvoice.com.

2. All industrial and intellectual property rights contained in thesmilingvoice.com are owned by MBP. Therefore, the content of this site as well as its distinctive features, photos, logos, brands, videos, and postings cannot be reproduced, adapted, translated, distributed, modified or otherwise changed without express authorization of its owner. The holder of these rights may claim damages for the misuse of the intellectual property by third parties.

3. The information contained in this website is general information for educational purposes and under no circumstance should it be construed as medical advice. Only health professionals, after thorough examination, can give advice regarding the condition of their patients.

4. MBP considers that the information contained in this website is accurate, complete, and correct. However, MBP is not liable for its content, its technical incorrectness or the lack of updates. Likewise, MBP is not liable for any damage caused by the use of such information. In addition, MBP is not liable for the damage to the user’s computer equipment caused by a virus as a result of web access or any download of files.

5. MBP reserves the right to use, reproduce, change, disclose or translate any information, detail, idea or know-how that the user publishes in the website as well as change at any time and without prior notice these terms and conditions. Such changes will be binding for the user once they have been published in the website’s legal notice.

6. In accordance with the Spanish Organic Law of Personal Data Protection 15/1999, we hereby inform you that by filling out a form contained in the website “thesmilingvoice.com” or by sending an email to any of our accounts you:

– Know your personal data will be highly confidential and included in the files of thesmilingvoice.com, owned by MBP, in order to manage your order as well as the mutual commercial relationship. In addition, your personal data will be used for emailing the sales of thesmilingvoice.com, the delivery of purchases, and any other information we think might be of interest to you.
– Accept this privacy policy and authorize MBP to manage your personal data for the purposes mentioned above.
– Agree to receive advertisements of products and services of thesmilingvoice.com and third-party collaborators.
– Agree to assign your data to collaborators of thesmilingvoice.com related to the purchase of services in which thesmilingvoice.com acts exclusively as intermediary.

Users are responsible for updating their own data. In addition, they have the right to access, rectify, cancel and challenge, at any time, the personal data included in the forms of thesmilingvoice.com. In order to exercise this power, users must send an email to info@thesmilingvoice.com or a note with a photocopy of their ID to C/ Etiopía nº 7, 1º Izqda.- 29018 – Málaga. Users are responsible for the truthfulness of their personal data. thesmilingvoice.com shall not be liable for the inaccuracy of the users’ personal data.